Telephone: 02476 238110

info@ramadacoventry.co.uk

The Butts, Coventry. CV1 3GG

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Privacy Policy at Ramada Hotel & Suites Coventry City Centre

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Oakland Capital Development Ltd – Ramada Hotel & Suites Coventry

Privacy Policy

1.      Introduction

Ramada Hotel & Suites Coventry understands that your privacy is important to you and that you care about how your personal data is used and shared online.  We respect and value the privacy of everyone who visits this website, www.ramadacoventry.co.uk & www.queensroad-restaurant.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.  Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

2.      Definitions and Interpretation

2.1 In this Policy the following expressions have the following meanings:

“Account”                      means an account required to access and/or use certain areas and features of Our Site;

“Cookie”                        means a small text file placed on your computer or device by Our Site

when you visit certain parts of Our Site and/or when you use certain features of Our Site.  Details of the Cookies used by Our Site are set out in Section 13 below.

“Cookie Law”                               means the relevant parts of the Privacy and Electronic Communications (EC) Directive Regulations;

“personal data”           means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data.  In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

“We/Us/Our”              means Oakland Capital Development, a limited company registered in England under company number 4619610, whose registered address is 23-24 High Street, Marlborough, SN8 1LW , and whose main trading address is Ramada Hotel & Suites Coventry City Centre, The Butts, Earlsdon, Coventry, CV1 3GG.

3.      Information About Us

3.1 Our Site is owned and operated by Oakland Capital Development under a franchise agreement with Wyndham Hotel Group (UK), a limited company registered in England under company number 4619610, whose registered address is 23-24 High Street, Marlborough, SN8 1LW and whose main trading address is Ramada Hotel & Suites Coventry City Centre, The Butts, CV1 3GG.

3.2 Our VAT number is 813 3532 57.

4.      What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site.  Our Site may contain links to other websites.  Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

5.      Your Rights

6.      What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see Section 14 on Our use of Cookies and similar technologies.

 

7.      How Do We Use Your Data?

8.      How and Where Do We Store Your Data?

9.      Do We Share Your Data?

9.1       Subject to Section 9.2, We will not share any of your data with any third parties for any purposes

9.2       In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order or a governmental authority.

9.2       We may sometimes contract with third-parties to supply services to you on Our behalf.  These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third-parties may require access to some or all of your data.  Where any of your data is required for such a purposed, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third-party under the law.

9.3       We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information.  All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you.  We may from time to time share such data with third-parties such as prospective investors, affiliates, partners and advertisers.  Data will only be shared and used within the bounds of the law.

9.4       The third-party data processors used by Us and listed below are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).  Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under GDPR.

9.5       In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a government authority.

10. What Happens If Our Business Changes Hands?

10.1    We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business.  Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party, will under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

10.2    In the event that any of your data is to be transferred in such a manner you will be contacted in advance and informed of the changes.  When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

11.  How Can You Control Your Data?

11.1  When you submit your date via Our Site, you may be given options to restrict Our use of your data.  In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details.

11.2  You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”) and the Mailing Preference Services (“the MPS”).  These may help to prevent you receiving unsolicited marketing.  Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12.  Your Right To Withhold Information

12.1  You may access certain areas of Our Site without providing any data at all.  However, to use all features and functions on Our Site you may be required to submit or allow for the collection of certain data.

11.2 You may restrict Our use of Cookies.  For more information, see Section 14 and Our Cookie Policy.

13.  How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held).  Under GDPR no fees is payable and We will provide any and all information in response to your request free of charge.  Please contact Us for more details at info@ramadacoventry.co.uk or using the contact details below in Section 15.

14.  Our Use of Cookies

14.1 Our Site may place and access certain first party Cookies on your computer or device.  First party Cookies are those placed directly by Us and are used only by Us.  We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services.  We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all time.

14.2 By using Ours Site you may also receive certain third-party cookies on your computer or device.  Third-party Cookies are those place by websites, services, and/or parties other than Us.  For more details, please refer to Section 7, above, and to Section 14.6 below.  These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

14.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law.

14.4  Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies.  By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you.  You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

14.5  Certain features of Our Site depend on Cookies to function.  Cookie Law deems these Cookies to be “strictly necessary”.  These Cookies are shown below in Section 13.6.  Your consent will not be sought to place these Cookie, but it is still important that you are aware of them.  You may still block these Cookies by changing your internet browser’s settings as detailed below in Section 14.10, but please be aware that Our Site may not work properly if you do so.  We have taken great care to ensure that your privacy is not at risk by allowing them.

14.6  The following first- party Cookies may be placed on your computer or device:

Name

Cookie

Duration

Purpose

Provider

MODX Session Cookie

PHPSESSION

 1 Week

 Website/User Functionality

MODX

Consent Cookie

cookieconsent_status

 1 Year

Cookie Use Acceptance

 Website

And the following third-party cookies may be placed on your computer or device:

Name

Cookie

Duration

Purpose

Provider

Google Tracking cookies

_ga    

_gid

_gat-UA-xxxxxx-xx

2 Years

1 Day

1 Minute

Analytics Tracking

Google

Book a Table GA Cookies

_utma

_utmb  

_utmc 

_utmt  

_utmz  

_gat_bda

 2 Years

30 Mins

Session (when you close browser)

30 Seconds

6 Months/180 Days

Unknown

Analytics Tracking

Bookatable

Hotjar Cookie

_hjIncludedInSample

 1 Year

Heatmap Tracking

Hotjar

Optimizely Cookie

optimizelyEndUserId

10 Years

A/B Testing

Optimizely

14.7  Our Site uses analytics services provided by Google.  Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used.  This, in turn, enables Us to improve Our Site and services offered through it.  You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy of your safe use of Our Site, it does enable Us to continually improve Our Site, making it better and more useful experience for you.

14.8  The analytics service used by Our Site uses Cookies to gather the required information.

14.9 The analytics service used by Our Site uses the following Cookies:

Name

Cookie

Duration

Purpose

Provider

Google Tracking cookies

_ga    

_gid

_gat-UA-xxxxxx-xx

2 Years

1 Day

1 Minute

Analytics Tracking

Google

 

14.10 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

14.11 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

14.12 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings

15.  Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@ramadacoventry.co.uk, by telephone 02476 238110 or by post at Ramada Hotel & Suites Coventry, The Butts, Earlsdon, Coventry CV1 3GG.  Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under Section 13, above).

16.  Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes).  Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations.  We recommend that you check this page regularly to keep up-to-date.


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+44 (0)2476 238110